Many, many, many years ago, one of my mentors and I were discussing safety and corporate ethics. He noted that, regardless of the position you hold — owner, manager, pilot, maintenance technician, or customer — we are all part of the cultural team that controls safety and ethics. And yes, the two are closely related.
My mentor’s ethical philosophy — and mine — can be summarized as “do the right thing.” To achieve the desired result of zero accidents, we must employ this attitude in our everyday risk assessment and decision-making, on every flight, on every job.
To achieve zero accidents in our industry, we must acknowledge that we will not be able to transport every patient, meet the desires of every customer, ferry every corporate executive, or fly every tour flight or training session. When you believe that safety is being compromised, “I cannot safely do that and so I will not do that” is the only acceptable response.
So how does the cardboard box come in?
As the discussion with my mentor progressed, he told me, “Matt, at some time in your career, either as a line pilot, manager, or executive, there will come a time when you will be confronted with a situation that you know to be unsafe, not compliant with regulations, or unethical. This could be in connection with flight operations or even just everyday business operations.”
When that happens, he said, “You need to hold your ground and do what you know to be the right thing. To do this successfully, you need to be able to remove from your decision-making the potential negative impacts of the decision on yourself, such as the possible loss of your job.”
In our industry, we must go to work each day willing to accept negative consequences as a result of doing the right thing. If we cannot do this, then “doing the right thing” isn’t meaningful. “Doing the right thing … when it’s convenient” doesn’t have the same power.
This sounds tough, but when you consider the potential of a flawed decision — the loss of lives in the aircraft or on the ground — it makes sense. Your objective is to do your job each day in a safe, professional manner. When you cannot do that, then speak up.
“Also,” my mentor continued, “You need to get a cardboard box.”
I told him, “I understand everything you’ve told me, and I agree. But what’s with the box?”
He laughed and then explained. “The box is there so you can pack up your personal items before you walk out the door for the last time. Take it home, and then have dinner with your family and fly another day.”
Since that conversation, I have had a cardboard box close to me, in view, to remind me of his advice and my obligation to those who put their trust and lives in our care. I suggest you get your own box. It may help you get through some tough days.
Have I ever packed the box? That is another tale for another day.
That’s my story and I am sticking to it. Let me know what you think at [email protected].
As always, fly safe, fly neighborly — and keep those rotors turning!
Matt Zuccaro is president and CEO of HAI.
This content was originally published in the Summer 2018 issue of ROTOR magazine. ©2018 Helicopter Association International. Republished with permission.