How to view rotated pages, when I turn the iPad the screen rotates and the image is still sideways.

Frequently Asked Questions: 

There is a option in the iPad settings that says "use side switch to" and gives you a choice between "lock rotation" or "mute"- so if you set it to "lock rotation" and trigger the side lock, your rotation view will be locked and the screen will not rotate when you turn the iPad.

How do I Inventory the DVDs for a Library?

Frequently Asked Questions: 

There are two places where you can find a complete DVD inventory list for your product subscriptions.

EZ Update – When you click on the EZ Update Tab in the NavigatorV™ desktop platform, you will see a list of all your subscriptions by product code. Below each product you will see a list of the DVD's that make up each library and the date of the latest version of each DVD.

Is there a way to inventory what is in my revision shipments?

Frequently Asked Questions: 


ATP provides two simple ways to audit your revision shipments.

Packing Slip: The first way to audit your revision shipments is with the Packing Slip. Every revision shipment from ATP includes a packing slip where you will find a list of all of the discs included in the shipment, and which library each disc belongs to.

Problem with the training page!

Frequently Asked Questions: 

It appears the Aviation Hub Apps are not assign on your user.

1. On top right, click on settings

2. click on the user info tab

3. locate your username and click on edit

4. put a check the all the Aviation Hub apps (RLA, PCA & PXA)

5. also make sure to assign hub libraries.

6. when done, click on update on top right then sign out and sign back in.

If you need further assistance please give me a call at 415-330-9500 Billy Vinas or email me at bvinas@atp.com


EZupdate error

Frequently Asked Questions: 

The error states that your machine does not have the Microsoft WSE 3.0 Runtime component installed. This is a Microsoft operating system component.


You are in luck as there is a simple solution. Please visit this webpage http://www.microsoft.com/download/en/details.aspx?id=6545 Download and Install the WSE 3.0 Runtime component.


My facility info does not show or print out with the AD's.

Frequently Asked Questions: 

Here is how to set and turn on the facility information for printouts:

In the top Menu select Tools and then Settings

Select the Facility Info tab

Fill in your facility information

Make suer the "Include in Compliance reports" is checked

Click OK

In this same setting box you can set a logo (it should be twice as wide as tall) and also turn on and populate the autofill for signoff information that autofills newly added records.



This is the first time I am signing in and now I have to change my password. How ?

Frequently Asked Questions: 

When you register at AskBob you are not asked to create a password so the first thing you must do after joining is to set a password.  The email you recieved should take you to a page that asks for you to create a password (need to type it in twice).  If that does not work you can go to http://www.askbob.aero/user/password

and enter your email address and a new link to enter a password will be sent to you.