ATP Product Support

Frequently Asked Questions on ATP Products

Aviation Hub (5)

Questions regarding Aviation Hub functionality

  1. Is Part 'a" of the AD 80-04-03R2 is applicable on all model of engines with suffix "T"
  2. ATP Hub (User is being Kicked Off)
  3. Problem viewing PDF manuals in IE 10 or 11
  4. How to search using the quick find box on top right?
  5. Web browser requirements for accessing www.aviationhub.aero

iPad/Hubconnect Questions (2)

Questions on using an iPad/Hubconnect with your ATP library

  1. HUBCONNECT USER GUIDE
  2. How to view rotated pages, when I turn the iPad the screen rotates and the image is still sideways.

Aviationhub Administration (2)

Questions regarding managing your users in Aviationhub.aero

  1. How can I delete a user ?
  2. How to reset a user that got locked out?

Customer Accounts (6)

Questions on Customer Account Management

  1. password change not found
  2. This is the first time I am signing in and now I have to change my password. How ?
  3. how can I delete an account?
  4. Access Code Download
  5. How to Renew a Subscription Online
  6. Question: I am trying to log into www.atp.com but it is asking for a Username and Password, I am not sure if I have one how can I check?

NavigatorV Operation (19)

Questions on using ATP NavigatorV

  1. User guide for ATP Navigator
  2. Trying to download NavigatorV via the link on the website
  3. How does the search function in Navigator work?
  4. Unable to open Maintenance Publications
  5. MULTIPLE MODEL NAME
  6. Keep Track of Content Folder Location
  7. Completing a Simple Search
  8. Demonstrating Currency in NavigatorV®
  9. Introduction to NavigatorV® Networks
  10. Why is my What's New tab Blank?
  11. I have a user that didn't log out of Navigator correctly and locked and no one else can view them. How do I release this user?
  12. I would like to have an index of the content of NavigatorV Discs
  13. I am the new Tech Admin at Rotortech, Inc. I would like to sign up for automatic updates. Please provide the instructions for how to do that. Thank you, Claire Donovan.
  14. Getting warnings from Anti-virus & Malware scanners, that BitsAdmin.exe contains a Trojan.
  15. How does the new Navigator work with user licenses?
  16. Not Enough Disc Space
  17. New NavigatorV.Net Framework and WSE
  18. VALUE CANNOT BE NULL when starting Navigator
  19. "Invaild user.config.xml" when starting Navigator

Regulatory Library (8)

Questions on our Regulatory Library Products

  1. FAA 8130 Block 12
  2. REGULATORY LIBRARY
  3. AD Research ATP & FAA web - are they the same?
  4. How do I find out what is on the aircraft as far as appliances when I am not on location through ATP's AD Appliance search?
  5. Access FAR Preambles
  6. Your Appliance AD Resource
  7. I am trying to get ADs on a Stromberg NAS3B carburetor and Bendix Scintilla SF4RN-8 magnetoes.
  8. Where on ATP does it show the AD bi-weekly number? I ask this as I fill out an FAA form 8130-6. Damon May

Profile & Compliance (17)

Questions on Profile and Compliance

  1. Maintenance tab vs. Profile tab
  2. My facility info does not show or print out with the AD's.
  3. IPad apps
  4. How do I update my facility information once my ATP profile has been started.
  5. Updating the Compliance Record between the FAA Biweekly
  6. Reuse Profiles, Copy Profiles
  7. Move Components between Profiles
  8. In compliance you can choose for FAA/SB/EASA view. Is it possible to add an extra option here?
  9. Can I use the Profile & Compliance tool to search and record Service Bulletins?
  10. My questions is can I exclude AD's on the report that do not comply? Thank you for your time, Tammy Moore
  11. I get a message that I am not licensed to use this feature.
  12. How can I backup my saved profiles?
  13. “DB Logon Failed” error message when attempting to print a Compliance Record.
  14. I get a message that says “ATP Maintenance SB not licensed for this model”. What does it mean?
  15. If I do not wish to have the date that the compliance records were printed to be printed on the compliance record print out, how do I accomplish this?
  16. Is it possible to show all ADs related to a appliance category?
  17. What if my component is not listed in your Profile drop down lists? Can I add any component or just those listed?

EZ Update Revisions (15)

Questions on EZ Update Revision Service

  1. EZ Update
  2. EZupdate error
  3. How can I tell if the NavigatorV has been updated to version 8.1
  4. ICSharpCode Error
  5. Error Ez Update (112: Unsupported Version)
  6. How do I check OEM Revision Status
  7. Choose EZ Update Download Folder
  8. Managing Content Revisions Tips
  9. We recently updated computer system. Now EZ Update is gone.
  10. why does EZ Update not support "Resume down loads"?
  11. Error: Object reference not set to an instance of an object
  12. Error Message - server committed a protocol violation
  13. “Ezupdate is currently running” message even after 24hrs when trying to start Navigator.
  14. Can I use Vista?
  15. I receive an e-mail about EZ Update being installed - do I need to do anything?

Disc Revisions (7)

Question on revisions by Disc

  1. How do I Inventory the DVDs for a Library?
  2. Is there a way to inventory what is in my revision shipments?
  3. How can I read or install my current disc when Navigator is looking for a more current one?
  4. How do I prove I am current and have the latest Discs
  5. Disc manager page will not let me click on the install content button. How do i update my libraries via the discs we received?
  6. I don't get the automatic prompt to update our library . How do I update the DAA series discs without a prompt?
  7. Do we get the same content by using the update CDs as using the Internet

Digital Maintenance Libraries (16)

Questions on Technical Publications and our Digital Libraries

  1. Revisions to Maintenance manuals
  2. Where can I find SIDs in my 402 Miantenance Library?
  3. Can I screen print a page from a manual?
  4. Problem with the training page!
  5. How to request CMM?
  6. biblioteca tecnica
  7. Where is the SRM for the Avanti I aircraft? We do not have it our Library
  8. Daily Maintenance Library Update Notification
  9. I upgraded to Digital from Fiche, What Fiche do I remove
  10. Library Change Notices
  11. Do you have the T53-l-703 Engine
  12. I have the ATP IA Library. Where would I find Cessna Svc Bul SEB01-3R1 and FAA SAIB CE-04-03? Thanks Rich Slater
  13. AD 93-08-17 does not come up when I searched for TSIO-520R? Thanks Russell
  14. How can I be sure that my library is current according to the manufacturer of the aircraft? Claudio
  15. Where can I find the ATA 04 and 05 (Time Limits and Maintenance Checks) for S76C+ on my Library? Claudio
  16. Do you guys have on line maintenance, parts manuals for small general aviation aircraft?

Computers & Install Issues (11)

Install, Hardware and Operating System Questions

  1. Windows 8/8.1/10 NavigatorV install - missing .NET 3.5 Framework
  2. Missing the "NEXT" button during install
  3. Update of my library
  4. Error Deserializing RevisionInfo.xml?
  5. ATP EZ Update failing downloading file 2 of 209
  6. Limited disc space after upgrade
  7. EZ Upate Error on Start of Navigator "transport connection"
  8. Windows 7 is asking for the Administrator
  9. <p>When I try to use 'ask bob' to log a question, I get script errors when trying to post a new topic and I can only get the topic header box and no body text box to fill in. Is this a IE problem or ATP problem?</p>
  10. I get a "File error or Data error cyclic" while reading a CD.
  11. I am using a MACBOOK. Does your product support Apple MAC? Hank

Ask ATP Support a question (9)

You will need to first register as a user here on Askbob.Aero.

  1. Can an AMT service a wet compass?
  2. HOW DO I UPDATE A RECURRING AD IN AVIATION HUB
  3. List of AMT references for decision of software use
  4. What can I do to solve this problem ?
  5. ATP AD Profile Quirks
  6. CMM out of date
  7. Library for 1 aicraft???
  8. How can I see the alternate part numbers when printing in Job and Parts Requests?
  9. How can I register as a user here on Askbob.aero?