Tech Pubs Enhances Manuals Following Pro Pilot Survey All Models, ATA: 99-00

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AskBob
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Tech Pubs Enhances Manuals Following Pro Pilot Survey All Models, ATA: 99-00

At Cessna, we love hearing from our customers. There is simply no better resource to tell us what we’re doing well and what we can improve. We’re fortunate to receive this “voice of the customer” through numerous channels, one of which is Professional Pilot Magazine’s annual aircraft service survey results. Each year, the management and service professionals at Cessna look very closely at the survey answers and the comments kindly provided by our customers. We saw opportunities for improvement in the feedback of the 2009 survey.

“The survey results indicated that improved and enhanced information was needed in the Model 750, 680, and 525 manuals,” explained Jeff Umscheid, Manager, Engineering Technical Publications. “Before we jumped into making any changes, we wanted to obtain additional information to find out how we can best improve our manuals.”

To do this, Cessna utilized the feedback from customer interviews, benchmarking, and the NBAA Technical Panel Members during the annual MSG-sponsored Industry Steering Committee late in 2009. After compiling all the information, Cessna Technical Publications set goals to improve both the Illustrated Parts Catalogs and Maintenance Manuals for the Model 750, 680 and 525 lines. The results of their efforts are impressive. The following is a partial list of the thousands of enhancements made:

Model 750
Illustrated Parts Catalog (Revision 31)

  • 8,005 new part numbers were added or revised
  • 269 new illustrations were added or revised
  • 244 Engineering Change Requests were incorporated
  • 33 Technical Publication Change Requests were incorporated
  • Major aircraft structures were incorporated

Maintenance Manual (Revision 40)

  • 2116 pages of text were revised including:
    • Motive flow troubleshooting improvement
    • Alternate method for the Variable Force Check
    • A pitot tube installation procedure that does not require a follow-up altitude and transponder test
    • Alignment of the dropped aisle, refreshment center, toilet area and drain inspection intervals
    • Removal of the cabin under floor inspection
    • Addition of task finding tables to all MSG-3 tasks
    • Standardized customer support reference throughout the manual

Model 680
Illustrated Parts Catalog (Revision 14 & 15)

  • 9,552 new part numbers were added or revised
  • 290 new illustrations were added or revised
  • 381 Engineering Change Requests were incorporated
  • 76 Technical Publication Change Requests were incorporated

Maintenance Manual (Revision 16)

  • 1,421 pages of text were revised including:
    • Horizontal stabilizer troubleshooting improvement
    • Added information regarding RVSM flight environment systems
    • Updated table data for pilot and copilot overspeed checks
    • Improved the nose landing gear shock strut servicing procedure
    • Aligned the engine indicating description and operation to match the P&WC manual
    • Addition of task finding tables to all MSG-3 tasks

Model 525
Illustrated Parts Catalog (Revision 21 & 22)

  • 12,227 new part numbers were added or revised
  • 697 new illustrations were added or revised
  • 559 Engineering Change Requests were incorporated
  • 25 Technical Publication Change Requests were incorporated

Maintenance Manual (Revision 21)

  • 990 pages of text were revised including:
    • Revised Chapter 4 to match the CMM and NDI manuals
    • Updated the tasks as a result of the task validation /time studies
    • Added cross reference tables to tie NDI procedures to Chapter 4/5 item codes
    • Added Inspection Document 5-12-MF thru 5-12-MO to highlight current Chapter 4 requirements
    • Added information regarding the avionics dispatch power system

We hope these updates improve your aircraft and aircraft maintenance experience. We’d love to hear your thoughts or answer any questions regarding the recently updated manuals. You can contact us at:

Customer Service Hot Line
1-800-835-4090 or 316-517-6261
[email protected]

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